Frequently Asked Questions (FAQ)

The GSIL Warming Massage Gel can be used whenever you enjoy a comforting warming massage sensation. Many people choose to apply it before physical activity, during cooler weather, after a long day, or as part of their daily massage routine.

Apply a small amount to the desired area and massage into the skin until absorbed. The warming sensation gradually develops with massage and can be enjoyed throughout your active day.

The GSIL Cooling Massage Gel is ideal whenever you enjoy a refreshing cooling sensation on the skin. It is often used after physical activity, after long periods of standing, during warm weather, after travel, or as part of a daily body care routine.

Apply to the desired area and massage gently into the skin. The formula provides an immediate cooling sensation while leaving the skin feeling refreshed and comfortable.

Suitable for use on common areas such as legs, shoulders, back, arms and joint areas.

This warming massage gel is designed for targeted massage on common areas such as legs, arms, shoulders, back and joints. Apply a small amount and massage directly into the skin wherever you'd like to enjoy a warming sensation

It's suitable for regular use and can be applied daily as part of your massage or relaxation routine. For best results, make it a consistent part of your everyday self-care ritual.

No. Both gels absorb quickly into the skin without leaving any greasy residue, so you can get dressed straight after application.

GSIL is not recommended during pregnancy or breastfeeding due to the presence of camphor and menthol. If you have any concerns, please consult your healthcare professional before use.

You can view the full ingredient list on each product page by clicking "View composition."

We accept credit card payments. The following cards are accepted:

• Visa
• Maestro
• Mastercard
• Visa Electron
• Diners

Please note that prepaid cards and American Express cards are not accepted.

If you wish to modify or cancel your order, please contact us as soon as possible via the contact form or at bonjour@gsil.fr so we can intervene before the order is processed.

Once the order has been prepared or shipped, no modifications can be made. For cancellations, please contact us quickly, as once the parcel has been shipped, cancellation is no longer possible.

At each stage of your order, you will receive an email notification, including:

• Order confirmation
• Shipping confirmation
• Delivery confirmation from our carrier

If you encounter any difficulties, our customer service team is here to help. Simply contact us via our contact form, and we will guide you through the process step by step.

Once the parcel has been handed over to the carrier, delivery takes 2 to 3 business days via Home Delivery, Relay Point, or Pickup.

We prepare parcels Monday to Friday from 8:30 a.m. to 5:00 p.m. Orders are processed twice daily by our logistics team: at 8:30 a.m. and 1:00 p.m.

If you place your order after 1:00 p.m. on Friday, it will only be shipped the following Monday.

Delivery time: 48-72 business hours

Standard delivery: 11 AUD
Express delivery: 15 AUD
Free Shipping for order over 50 AUD

Your order is delivered to the address of your choice.
Orders placed before 2:00 p.m. on weekdays are shipped within 2-3 business days.

Delivery time: 48-72 business hours

Price: 11 AUD – Free for orders over 50 AUD

Delivery to the address of your choice, Monday to Saturday, for orders placed before 2:00 p.m. on weekdays.

Your parcel may be:

• Hand-delivered
• Placed in your letterbox
• Left with a trusted person (neighbour, concierge, etc.)

If you are not home, a delivery notice will be left. You can then schedule another delivery or collect the parcel from your nearest post office.

At the moment, we only ship within Australia and New Zealand.

For home delivery: First, check with your neighbours to see whether the parcel was received in your absence. If it is still missing, contact us via our contact form so we can find a solution together.

For all other delivery methods: Please contact us via our contact form, and we will resolve the issue together.

We take great care when packaging our products, but parcels can occasionally be mishandled during transit.

If a product arrives damaged, please send us:

• A photo of the damaged product
• A photo of the outside of the packaging

You can send these via our contact form or by email at bonjour@gsil.fr. If the outer packaging is visibly damaged on arrival, please note this when signing for the delivery.

Under our returns policy, you have 14 days after receiving your order to return a product that is unopened and in its original condition. Please note that your rights under the Australian Consumer Law (ACL) also apply, and you may be entitled to a refund, repair, or replacement for faulty or misdescribed goods regardless of this policy.

To initiate a return, please visit our returns page or contact our customer service via the contact form. We will be happy to assist you.

To create your account:

1. Go to the "Login" section on the homepage.
2. Select "Create an account."
3. Enter your email address, and a login code will be sent to that address.

Please make sure to use the same email address you will use when placing your order.

To update your personal information, log in via the "My Account" section and click on your initials in the top-right corner of the screen. From there you can update:

• First and last name
• Email address
• Phone number
• Postal address

If you wish to delete your GSIL account, contact us via the contact form or by email at sales@gsil.com.au

Please note that once your account is deleted, you will no longer have access to your order history, although you can create a new account using the same email address.

Whenever possible, we prioritise ingredients from certified organic farming. We carefully select suppliers who are committed to natural and organic ingredients. For more details, please consult the product pages.

GSIL products are developed entirely in-house. Our marketing team works closely with the Quality department to design and develop products that meet your needs and expectations.

Most of the plants we select have a high concentration of standardised active compounds, ensuring proper dosage and effectiveness. During formulation, ingredients are systematically reviewed against current industry standards and recommendations.

The 12-month symbol (12M) on our packaging indicates the Period After Opening: the recommended time to use the product after you first open it for best results. This is different from an expiry date, which you can find printed on the top of the tube..

All GSIL products are made in France. French cosmetic expertise is recognised worldwide for its exceptional standards of formulation, quality and safety, and that know-how is at the heart of every GSIL product. Made in France, crafted for your daily routine.

Our tubes are made from PE (polyethylene), one of the most widely recyclable plastics. The cap is made from PP (polypropylene), which is also recyclable. e continuously work toward offering more environmentally friendly options. Wherever possible, we prioritise recycled and recyclable materials to minimise our environmental impact.